Questions
Straight answers
Price, contracts, hard water, monsoons, salt cells and more. Can't find yours? Call or text phone
What does weekly service cost?
$105, $150 or $215 a month, depending on the plan. All balancing chemicals are included. Compare the plans.
Is there a contract?
No long-term contract. Either side can end service with 30 days' notice. You can cancel online as easily as you signed up.
How do I pay?
Automatically each month from your bank account or card. There is no card fee.
Will my price go up?
We review prices once a year, in February, and tell you in writing beforehand.
Are you licensed?
Three Fins Pool Service is not a licensed contractor. Weekly cleaning and chemical service do not require a contractor's licence in Arizona. We do minor repairs under $1,000 and refer larger work to a licensed company.
What if my pool turns green?
On the Full Service and Premium plans, if the pool turns green because of our chemistry, we clear it at no charge. The guarantee does not cover a pump that fails, run-time that has been reduced, low water or storm damage.
Why does hard water matter?
Phoenix tap water is very hard, and evaporation concentrates it. Calcium builds up as a white line on tile and as scale inside salt cells and heaters. No chemical removes calcium from water. When it climbs too high, part or all of the water has to be replaced.
How often does a pool need to be drained?
In this area, usually every two to four years. We track calcium, stabilizer and dissolved solids and tell you when it is time. We drain in the cooler months.
What do you do after a monsoon storm?
We clear debris on your next visit. If the pool needs attention sooner, ask for an extra visit at $45.
Do you service salt pools?
Yes. Salt cells scale quickly in hard water. We inspect the cell and recommend cleaning when the plates show build-up. Cleaning is included in Premium.
Can you come every other week?
No. In summer a pool can use up its chlorine in a few days. Weekly is the least that keeps the water safe.
I travel for months at a time. Will I know the pool is fine?
You get a report with a photo and readings after every visit, wherever you are.
Do you service rental homes?
Yes. Ask about twice-weekly visits in season and turnover checks.
Do I need to be home?
No. We need access to the yard and the equipment.
What about my dog?
Please keep dogs inside on service day. We will not enter a yard with a loose dog.
How do you handle my gate code?
It is stored in our service software, visible only to your technician and the owners. We never send codes by text or e-mail.